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FAQs

 

Products

Where can I find the ingredients?

You can find ingredients for each of our cleaners here: https://koparoclean.com/pages/ingredients. You can also see the ingredients on each product label. All our products are formulated using non-toxic ingredients.

Are Koparo products safe to use arounds kids and pets?

Yes they are. We have developed our products without volatile organic compounds (VOCs) so that they are safe for you, pregnant/nursing women, children, and animals.

Are Koparo products disinfecting?

We use the power of plant-based anti-bacterial agents. These provide results and are completely safe unlike the traditional disinfecting agents such as chlorine, bleach, quaternary ammonium compounds or triclosan that can cause harm when ingested. We have not tested for 99.9% germ kill in any external laboratory. We believe the chemicals required for such germ kill can cause toxicity build up in homes that should be avoided.

Are Koparo products cruelty-free?

Yes - we love our pet friends and would never harm them. We have tested our products extensively to measure their efficacy and safety in labs.We are PETA certified Cruelty-Free.

Are Koparo products vegetarian?

Yes - we use natural ingredients derived entirely from plants in our formulations.Our products are PETA certified Vegan.

Are Koparo products pH balanced?

Yes. Each of our products were developed to be optimally balanced in pH levels depending on the surface.

Are Koparo products hypoallergenic?

Our products have been developed using natural or naturally derived ingredients. We avoid synthetic dyes and use only mild hypoallergenic fragrances.

Packaging

Is Koparo packaging recyclable?

Yes 100% recyclable. In fact 30% of the PET bottles we use are made from previously recycled plastic.

Order

How do I track my order?

Once you place your order, we will send you an email with a link to track the order status.

How do I cancel my order?

We don't entertain any cancellation or refund requests once the order has been shipped.

When can I expect my order?

We typically ship the next business day and hence you can expect your order between 2-5 days depending on your location. There are times your order may ship from multiple warehouses. Hence you may receive the product in two or three lots.

Where do you ship?

All across India!

How do I get free shipping?

There are no shipping charges on orders above ₹399. For any order below ₹399 a shipping fee of ₹50 will be applicable.

What is your return/exchange policy?

We don't accept exchange, returns/return to origin on our products due to hygiene reasons.

When will I see my refund if my transaction fails but the money is deducted?

Your refund should post to your credit card statement, bank or wallet within 5-7 days.

What methods of payment do you accept?

We accept all major credit cards, debit cards, netbanking (within India) and wallets.

Can I buy a subscription?

We tried but recurring payments have very high failure rates and hence we have paused this feature for now. We will keep working at it and bring you a solution fast!

About us

Where can I buy Koparo products?

You can shop Koparo products right here at www.koparoclean.com and also find us on Amazon India, Flipkart, BigBasket, Firstcry, Jio Mart, 1Mg, Netmeds, Cred, LBB and Qtrove.

Where can I write a Koparo review?

Go to any product page, click on the stars below the product name, click on "Write A Review" on the top right and get sharing!

Where are Koparo products made?

Our product is manufactured in a state of the art facility in India whihc is certified WHO to have Good Manufacturing Practices (GMP).

Where is Koparo HQ?

New Delhi, India.

How can I reach you?

Send us a note at help@koparoclean.com and we will respond in 1 business day.